Return and Refund Policy
RETURN & REFUND POLICY
- Within 30-days of purchase
- Damaged in Shipment to customer - replacement candle only. Issues with product, please contact us. If there is an issue with the quality of the product, we would like to get your feedback and refund or replace for you.
- Reason for return (e.g. damaged or wrong product, etc.?)
- Process for return (Please email us at DandHCandleCo@gmail.com and provide us with detailed information about the product issue, your email and telephone number and we will reach out to you re: a shipping return label).
- Process of refund (issued back to card used for purchase within 3 days. Customer's merchant/credit card servicer may take longer to refund card).
- Contact details - Please email us with your Name, Order # and reason for your request for a refund. We would love the opportunity to replace any items that are damaged or have quality issues.
Terms and Conditions
Terms and Conditions Agreement:
- We have the right to withdraw and cancel services, and make financial transactions.
- We will manage customer expectations, such as liability for information errors or website downtime.
- Copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc., are not permitted without permission. Daphne & Hugo Candle Company is Trademarked.
- We forbid unlawful behavior, hate speech, bullying, unsolicited promotions, spam, etc.
- We have the right to disable user accounts.
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